Air Asia Customer Service

Layanan Customer Service Air Asia baik kantor Pusat, kantor cabang ataupun kantor penjualan/ pemasan :

Call centre

Di mana pun Anda berada di dunia, ketahuilah kami mudah dihubungi. Hubungi kami di salah satu pusat panggilan kami dengan rincian kontak dan nomor telepon yang ada di bawah ini.

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Malaysia

600 85 8888 (AirAsia X Premium Line)
Waktu Operasional: 9am - 6pm (GMT+8)
Setiap Hari

Tersedia untuk telco Malaysia – Telekom, Celcom, Maxis & DiGi
Biaya: RM 1.95 per menit

Layanan ini hanya tersedia untuk tamu AirAsia X saja. Untuk pertanyaan lainnya mengenai AirAsia, silahkan kunjungi AskAirAsia.com untuk mendapatkan jawaban.

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Singapura

+65 6307 7688 (AirAsia X Premium Line)
Waktu Operasional: 9am - 6pm (GMT+8)
Setiap Hari

Layanan ini hanya tersedia untuk tamu AirAsia X saja. Untuk pertanyaan lainnya mengenai AirAsia, silahkan kunjungi AskAirAsia.com untuk mendapatkan jawaban.

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Indonesia

+62 21 2927 0999
Waktu Operasional: 6am - 10pm (GMT+7)
Setiap Hari

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Thailand

+66 2 515 9999
Waktu Operasional: 8am - 9pm (GMT+7)

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Filipina

+632 742 2742 (AirAsia 7 ZestAir)
Waktu Operasional: 7am - 11pm (GMT+8)
Setiap Hari

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Jepang

+0120-963-516
Waktu Operasional : 8am – 5pm(GMT+9)
Senin hingga Jumat

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China

+86 20 2281 7666
Waktu Operasional: 8am - 9pm (GMT+8)
Setiap Hari

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Taiwan

008 0185 3031 (bebas pulsa)
Waktu Operasional: 8am - 9pm (GMT+8)
Setiap Hari

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Macau

080 0912
Waktu Operasional: 8am - 9pm (GMT+8)
Setiap Hari

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Hong Kong

+852 3112 3222
Waktu Operasional: 8am - 9pm (GMT+8)
Setiap Hari

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Australia

1300 760 330
Waktu Operasional: 24 Hours

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India

1860 500 8000
Waktu Operasional: 8am - 9pm (GMT+5:30)
Setiap Hari

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Korea Selatan

00798 1420 69940
Waktu Operasional: 8am – 5pm (GMT +9)
Senin hingga Jumat

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Saudi Arabia

800844945
Waktu Operasional: 8am – 6pm (GMT+3)
Sabtu sampai Kamis

8008500001 (Bagi Penumpang yang menggunakan Zain sebagai penyedia layanan Telekomunikasi mereka)
Waktu Operasional: 8am – 6pm (GMT+3)
Sabtu sampai Kamis

Kantor Penjualan

+ Brunei

Brunei

Lot 122, 2nd Floor, Mezzanine Level of Terminal Complex,
Brunei International Airport,
Bandar Seri Begawan, Brunei Darussalam.

+ Kemboja

Phnom Penh

Phnom Penh Airport Office,
17 Mezzanine Floor of Arrival Domestic Terminal,
Phnom Penh Airport, Phnom Penh, Cambodia

+ China

Hangzhou

Room 404 A, Departure Level
Hangzhou Xiaoshan International Airport
Xiaoshan District

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Chengdu

318, International Departure
Chengdu Shuangliu International Airport
Sichuan Province , Chengdu, 610202

+ India

Bangalore

• Airport Sales Counter No-16,
  Bengaluru International Airport
  Devanhalli, Bengaluru 560300


• #91, Level 1, HRS Chambers, Richmond Road,
  Bangalore 560025
  080- 33008000

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Chennai

123/124, Ispahani Centre, Nungambakkam High Road
Nungambakkam, Chennai 600 034 Tamil Nadu
Tel: +91-044-33008000
Fax: +91 44 45040440

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Hyderabad

Sudheer Tapani Towers, Ground Floor,
Opposite Telugu Academy, Himayat Nagar,
Hyderabad 5000029.
Tel: + 040 66666464/65

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Kochi

• Cochin International Airport, International Terminal
  P.O. 683 111, Kerala State, India


• 3rd Floor, Pulinadu Building,
  Altantis, M.G.Road, Kochi 682015
  Tel: + 0484 2359600

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New Delhi

Hind Air Star Pvt. Ltd.
GR 6 & 7, Ground Floor,
Narain Manzil, 21 Barakhamba Road,
New Delhi 110001
Tel: + 91 11 4351 5922/33

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Tiruchirappalli

• New Terminal Building,
  Tiruchirappalli International Airport,
  Tiruchirappalli 620007


• Dioperasikan oleh Agen Penjualan Umum Resmi AirAsia
  Track India Private Limited
  18/3-5, The Ivory Plaza, Royal Road, Cantonment, Trichy 620 001.
  Tel: + 91 431 4540393/394/396


• 18/3-5, Ivory Plaza, Royal Road,
  Cantonement, Trichy 620001
  Tel: + 041 4540393/4/6

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Trivandrum

Tc 15/1945, Kamala Towers,
Vazuthacaud, Trivandrum 695014
Tel: +0471 – 2339249 -50

+ Indonesia

Bali

• Jl. Legian Kaja No. 455, Kuta - Bali 80361
  Jam kerja : 8:00am - 8:00pm (Setiap hari)

• Ngurah Rai International Airport International/Domestic Departure Terminal
  Jl. Raya Denpasar 80361, Bali, Indonesia.

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Bandung

• Grand Serela Hotel, Jl. L.L.R.E. Martadinata (Riau) No. 56, Bandung, Jawa Barat 40271
  Jam kerja : 8:00am - 9:00pm (Setiap hari)

• Ruangan Nomor 34, Husein Sastranegara Airport,
  Jalan Pajajaran No 156
  Bandung, Jawa Barat.

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Banda Aceh

Sultan Iskandar Muda International Airport,
Jl Banda Aceh Blang Bintang, Kode Pos 23372,
Nangroe Aceh Daroesalam.

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Jakarta

• Jl. Boulevard Raya, Blok LA 4, No. 10 Kelapa Gading 14200, Jakarta Utara
  Jam kerja : 8:00am - 9:00pm (Setiap hari)


• Komplek Rukan Darmawangsa Jl. Darmawangsa VI No. 43, Jakarta Selatan 12160
  Jam kerja : 8:00am - 9:00pm (Setiap hari)


• Sarinah Plaza Jl. M.H Thamrin No. 11 LG Jakarta Pusat
  Jam kerja : 9:30am - 9:00pm (Setiap hari)


• Jl. Bandara Soekarna Hatta, Cengkareng, Jakarta 19110
  Terminal 3 Soekarno Hatta Airport, Jakarta.


• Jl. Marsekal, Suryadharma (M1) No. 1
  Kelurahan Selapajang Jaya, Kecamatan Neglasari, Kota Tangerang
  Propinsi Banten 15127
  Jam kerja : 09:00am - 06:00pm (Senin - Jumat // Public Holiday Closed)

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Makassar

• Hasanuddin Int'l Airport Makassar, 90552
  Makassar, Sulawesi Selatan.
• Jl. Boulevard Ruko Ruby no. R28 Panakukkang Mas
  Jam kerja : 8:00am - 9:00pm (Setiap hari)

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Manado

Terminal Keberangkatan Domestic
JL AA Maramis
Bandara Internasional Sam Ratulangi
Manado 95374

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Balikpapan

Departure Terminal, Sepinggan International Airport
Jl. Marsma R. Iswahyudi
Sepinggan, Balikpapan.

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Lombok

JLobby Departure Area
Lombok International Airport ( LOP ) Praya,
Lombok, Nusa Tenggara Barat.

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Medan

• Bandara Internasional Kualanamu, Lantai 1 Terminal Kedatangan,
  Deli Serdang, Sumatera Utara


• Garuda Plaza Hotel Lobby Level, Jl. Sisingamanga Raja No.18
  Medan, Sumatera Utara 20213, Indonesia
  Jam kerja : 8:00am - 9:00pm (Setiap hari)


• Sales Counter Railink Station Medan
  JL. Stasiun No.1
  ZONA A No. Ruangan A-7 Lantai 2
  City Railway Station (CRS) Medan 20111
  Jam kerja : 8:00am - 9:00pm (Setiap hari)

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Padang

Minangkabau International Airport
Jl. Adinegoro, Padang, Sumatera Barat.

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Palembang

Sultan Mahmud Badaruddin II International Airport
Jl. Tanjung Api-api No. 1 Palembang 30155

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Pekanbaru

Sales Office AirAsia No.20G,
Sultan Syarif Kasim II International Airport
28284 Pekanbaru

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Semarang

Ahmad Yani International Airport
Jl. Puad A. Yani Semarang, Jawa Tengah

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Solo

Adisumarmo International Airport,
Surakarta 57108

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Surabaya

• Grand Circle Tunjungan Plaza 3, Jln. Basuki Rahmat 8-12, Surabaya - Jawa Timur 60261
  Jam kerja : 9:00am - 10:00pm (Setiap hari)


• Lobby International Terminal, Juanda International Airport
  Jalan Raya Juanda Surabaya, Jawa Timur

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Yogyakarta

• Adisutjipto International Airport
  Yogyakarta 55282, Jl. Solo KM 9
  Yogyakarta, Jawa Tengah


• JL. HOS Cokroaminoto No. 119 C
  Kelurahan Tegal Rejo, KecamatanTegal Rejo
  Jam kerja : 8:00am - 9:00pm (Setiap hari)

+ Macau

Macau

Office 20, Mezzanine Level, Passenger Terminal,
Macau International Airport
Taipa, Macau.

+ Malaysia

Alor Setar

Aras 1, LapanganTerbang Sultan Abdul Halim
06550 Kepala Batas, Alor Setar, Kedah.

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Bintulu

Lot GL 02, Terminal Building, Ground Floor,
Bintulu Airport, Bintulu, Sarawak.
Jam kerja: 8:00am - 6:30pm (GMT+8)

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Johor Bahru

Lot S7 Senai International Airport
81250 Senai , Johor Bahru, Johor.

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Kuala Terengganu

Level 1, Terminal Building,
Sultan Mahmud Airport, 21300
Kuala Terengganu, Terengganu.

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Langkawi

Langkawi International Airport
07100 Padang Mat Sirat, Langkawi, Kedah.

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Miri

Lot G08, Ground Floor, Public Concourse,
Terminal Building, Miri Airport
Miri, Sarawak.
Jam kerja: 7:00am - 8:30pm (GMT+8)

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Penang

Lot 8, Departure Concourse,
Penang International Airport
11900 Bayan Lepas, Pulau Pinang.

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Sandakan

Lot 2, 1st Floor, Airport Main Terminal Building,
Sandakan Airport
90000 Sandakan, Sabah.

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Sibu

GFL 01, Ground Floor, Sibu Airport
96000 Sibu, Sarawak.
Jam kerja: 7:00am - 8:00pm (GMT+8)

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Tawau

FL 4, 1st Floor, Tawau Airport Building,
Jalan Apas-Balung 91100
Tawau, Sabah.

+ Nepal

Kathmandu

Dioperasikan oleh Agen Penjualan Umum Resmi AirAsia
Incentive Tours & Travels Pvt. Ltd.
IGC Das Tower, Lazimpat-2, Kathmandu.

Tel: +97714414739, + 97714420413, +97714420414
Fax: + 0097714421892
Emel: salesairasiaktm@igc.com.np

Office Bandaraya: + 97714486737

+ Pilipina

Clark

Diosdado Macapagal International
Airport Clark Civil Aviation Complex Clark Freeport Zone,
Philippines 2023

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Davao

Davao International Airport – Passenger Terminal
Fil-Japan Highway, Diversion Road
Davao City

+ Arab Saudi

Jeddah

• Dioperasikan oleh Agen Penjualan Umum Resmi AirAsia
  Al-Faris Int'l Travel & Tourism,
  Al-Hussein Building, Baterji St. , Jeddah, Saudi Arabia.
  Tel: +966 2 2565111
• Al-Faris Int'l Travel & Tourism,
  Al-Hozaifi Centre, Sari St., Jeddah, Saudi Arabia
  Tel: +966 2 6976633

+ Singapura

Singapura

Row No:13, Departure Level 2,
Singapore Changi Airport Terminal 1, Singapore

+ Sri Lanka

Colombo

Dioperasikan oleh Agen Penjualan Umum Resmi AirAsia
Setmil Aviation (Pvt) Ltd
256, Srimath Ramanathan Mawatha,
colombo 15. Sri Lanka
Tel: +94 11 2485800
Emel: setmilaviation@setmil.com.lk / airasia@setmil.com.lk
Emergency Contact: +94 77 2366382, +94 77 3116682

+ Vietnam

Hanoi

NoiBai Airport, Terminal 1,
International Departure Hall, 3rd Floor
Hanoi, Vietnam

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Ho Chi Minh City

(Groupdesk) Ho Chi Minh
Room 601A, 6th Fl,Nguyen Van Troi,
Phu Nhuan Dist,
84(8) 73050080/73050081
Operational Hours:
Monday to Friday : From 9:00 am to 18:00 pm
Saturday,Sunday & Holidays (Closed)

+ Thailand

Bangkok

• Suvarnabhumi International Airport Departure Hall, 4th Floor,
  Room No. T1-2 - B01/01-04 No. 999, Moo 1,
  Bangplee, Samutprakarn 10540


• Don Mueang International Airport
  Room No. 3307, 3rd Floor, Terminal 1.
  222 Vibhavadi Rangsit Rd., Airport Sub District,
  Don Mueang District, Bangkok 10210

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Chiang Mai

Chiang Mai International Airport
Room No. 60, 1st Floor, TambonSuthep,
Muang District, Chiang Mai 50200

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Chiang Rai

Chiang Rai International Airport
Room No. 2305/2 404, Moo 10, Robwiang Sub District,
Muang District, Chiang Rai 57100

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Hat Yai

Hat Yai International Airport
Room No. 125, Moo 3, Klongla Sub District,
Klong Hoi Khong District, Songkla 90115

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Krabi

Krabi International Airport
Room No. 133, Moo 5, Petchakasem Rd., Nuaklong Sub District,
Nuaklong District, Krabi 81130

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Nakhon Phanom

Nakhon Phanom Airport
Level 1 40 M.6 ,Nittayo Road,Photak District,
Nakhon Phanom 48000

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Nakorn Si Thammarat

Nakorn Si Thammarat Airport
Muang District, Nakorn Si Thammarat

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Narathiwat

Narathiwat Airport
Room No. 330, Moo 5 , KhokKian Sub District,
Muang District, Narathiwat 96000

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Phuket

Phuket International Airport
Room No. 312, 3rd Floor, Mai Khaow Sub District,
Thalang District, Phuket 83110

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SuratThani

SuratThani International Airport
Room No. 73, Moo 3, HuaToey Sub District,
Phunpin District, SuratThani 84130

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Trang

Trang Airport
House No.170, Village No.12, Trang-Paliean Road,
Koklor sub-district, Mueang Trang district, Trang, 92000

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UbonRatchathani

UbonRatchathani International Airport
Room No. 297, ThepYothee Rd.,
Muang District, UbonRatchathani 34000

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UdonThani

UdonThani International Airport
Room No. 224, Moo 1, MakKaeng Sub District,
Muang District, UdonThani 41000